This Shipping & Delivery Policy describes how orders placed through ChatBizz, operated by NAIM KIRANA, are delivered. ChatBizz focuses on local, on-demand delivery of products from nearby shops, carried out by delivery partners on the platform.
1. Delivery area
Delivery is available within the serviceable range of the shop you order from. If your address falls outside a shop's delivery range, the App will indicate that the order cannot be delivered to your location.
2. Delivery timelines
- Most orders are local and are delivered on the same day, typically within a few hours of the shop accepting and preparing the order.
- Actual timing depends on the shop's preparation time, distance, delivery partner availability, weather, and traffic.
- Estimated timing, where shown, is indicative and not a guaranteed delivery time.
3. Delivery charges
- Delivery charges are calculated primarily on the distance between the shop and your delivery address and are shown to you at checkout before you pay.
- Some products are offered with delivery included in the displayed price; in those cases no separate delivery charge is added.
- Applicable platform charges, where any, are also shown at checkout. The total payable is always displayed before you confirm the order.
4. Order tracking & handover
- You can follow your order's progress in the App (accepted, out for delivery, delivered).
- Deliveries may be confirmed using a one-time verification code (OTP) shared with you, which you provide to the delivery partner at handover to confirm receipt.
- Please ensure someone is available at the delivery address and that your address and phone number are correct.
5. Failed or delayed deliveries
If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, or the recipient cannot be contacted, the delivery partner may return the order. Re-delivery may incur an additional charge, and refund handling for such cases follows our Refund & Cancellation Policy.
6. Pickup / service requests
For paid pickup/service requests, a delivery partner is matched to carry out the pickup/task. The fee is shown before you confirm, and cancellation/refund is governed by our Refund & Cancellation Policy.
7. Contact
For any delivery-related query, email mohammedimrankk@gmail.com or see our Contact Us page.